PLACING AN ORDER.
I don’t have a PayPal account how can I place an order?
How do I know if an item is currently available and not going to be backordered once I place my order?
The item I would like to order is out of stock, when will it be available?
If I place an order for pedals or grips, do I have to order a quantity of 2 or do they come in pairs?
Can I place a custom order – “mix & match” faceplate and stem, or left and right pedals, or get a completely custom colorway?
Are the prices listed on the DEITY site in MY local currency?
No, all prices listed on the DEITY website are in USD and have not had an exchange rate applied.
SHIPPING & TRACKING.
How long will it take for my order to ship once placed?
How do I adjust or add to my order I recently placed?
Can I just come pick up my order at the DEITY HQ?
When will I know my order has shipped?
Do you offer international shipping on orders placed through your webstore?
Do you offer faster shipping options on orders?
Only UPS / USPS delivers to my address, how do I choose?
Does the shipping price include international taxes, duties, and fees to my location?
No, depending on your country's laws and import regulations, your order may be subject to additional taxes, duties, and fees, outside of DEITY’s knowledge or control, that are due upon delivery.
RETURNS & WARRANTY.
What is your return policy?
We offer a 60 day return policy on any items that were purchased directly from DEITY and are brand new, uninstalled, with no signs of attempted installation and still in the original packaging. To receive a Return Form to include with items when sending back, please email us at firstname.lastname@example.org
I received my order but would like to exchange a few items, how do I go about doing this?
I would like to return some or all my order for a refund, do you provide a return shipping label?
What is your warranty policy?
Will I be refunded for my shipping cost and taxes, duties, and fees (for international shipments)?
No, refunds will be for the cost of goods only as shipping fees and any additional international taxes, duties, and fees are paid directly to carriers and import agencies.
Have a technical question regarding a component?
Want to know what kind of upgrades we recommend for your new bike?
How do I know what size seat post clamp my frame requires?
What are the recommended torque specifications for your handlebars?
What are the recommended torque specifications for your stems?
What is the recommended torque specification for your pedals?
Can DEITY handlebars be cut to a narrower width?
Yes, all DEITY handlebars can be cut in width and all handlebars will have pre-marked widths, but we still recommend measuring and following best handlebar cutting procedures, such as using the appropriate blade, a guide, tape, etc.
WATCH THE FOLLOWING VIDEO FOR MORE INFORMATION
Can I use bar-ends or plugs with my DEITY single lock-on grips?
Do you have rebuild kits or service parts for your pedals?
I’ve been riding my pedals a season or more and it’s time for a service, can you help me with that?
CAN I USE DEITY COMPONENTS ON MY E-BIKE?
How do I become a DEITY Dealer?
How do I become a DEITY distributor?
How do I become a part of the DEITY Fresh Blood Grassroots Sponsorship Program?
Can I get some stickers?
16100 N Elder St
Nampa, ID 83687