DEITY ::: Frequently Asked Questions

PLACING AN ORDER.

I don’t have a PayPal account how can I place an order?

We use PayPal to securely process all transactions on our webstore. Once you are at the “Payment Information” step in the checkout process you will be redirected to PayPal for payment. You will then have the option to sign-in to a PayPal account or “Checkout as Guest” and enter credit card information. After payment is entered you will be redirected back to your Cart to confirm and submit order.

How do I know if an item is currently available and not going to be backordered once I place my order?

We only sell in-stock items and do not offer backorders. Your order can only be submitted with an order confirmation emailed to you if we have the item(s) in stock and ready to ship.

The item I would like to order is out of stock, when will it be available?

For more information on when a specific product will be available, please email sales@deitycomponents.com and provide the size and color you are interested in.

If I place an order for pedals or grips, do I have to order a quantity of 2 or do they come in pairs?

All our pedals and grips are sold in pairs containing a left and right, so you’re ready to ride!

Can I place a custom order – “mix & match” faceplate and stem, or left and right pedals, or get a completely custom colorway?

We love custom builds, but our manufacturing process is set up to produce a complete single colorway stem and pairs of pedals, with complete one-off colors being too costly to be practical for most riders.

Are the prices listed on the DEITY site in MY local currency?

No, all prices listed on the DEITY website are in USD and have not had an exchange rate applied.

SHIPPING & TRACKING.

How long will it take for my order to ship once placed?

In most cases orders will ship within 1-2 business days. All orders ship with Standard Ground shipping via UPS or USPS at DEITY’s discretion. Orders are processed during normal business hours (M-F, 9-5pm MST) and orders placed after 1pm MST will ship the following day at the soonest.

How do I adjust or add to my order I recently placed?

We cannot make changes or add-ons to orders once they have been placed through our webstore. There will be a return form included in your order that you can fill out and send back with items for a refund. If an order cancelation is needed, please call us at (208) 466-2221

Can I just come pick up my order at the DEITY HQ?

No, the DEITY HQ is not open to the public and is zoned commercial so we are not able to offer in-person retail purchases or pickup.

When will I know my order has shipped?

You will receive an email confirmation upon order being placed on our website. Once your order is processed and shipped you will receive an email from the shipping carrier containing shipment updates. Occasionally these emails are filed as "junk" or "spam", so please double check your folders!

Do you offer international shipping on orders placed through your webstore?

Yes, DEITY ships worldwide from our headquarters in Nampa, Idaho. Free-Shipping applies only to Retail orders at $75 or more, being shipped within the contiguous US. Additional shipping rates apply to orders outside the US, Hawaii, and Alaska.

Do you offer faster shipping options on orders?

Yes, but if expedited shipping is needed, please call us at (208) 466-2221 to place order over the phone, we would love to help you out! Once online orders are placed, we are unable to change shipping preferences. (M-F, 9-5pm MST)

Only UPS / USPS delivers to my address, how do I choose?

If you have an address or PO Box that either UPS or USPS does not deliver to, feel free to call in directly to place an order or email us to get an order started and we’ll get you taken care of.

Does the shipping price include international taxes, duties, and fees to my location?

No, depending on your countries laws and import regulations, your order may be subject to additional taxes, duties, and fees, outside of DEITY’s knowledge or control, that are due upon delivery.

RETURNS & WARRANTY.

What is your return policy?

We offer a 60 day return policy on any items that were purchased directly from DEITY and are brand new, uninstalled, with no signs of attempted installation and still in the original packaging. To receive a Return Form to include with items when sending back, please email us at returns@deitycomponents.com

I received my order but would like to exchange a few items, how do I go about doing this?

We do not process any direct exchanges. If you would like to return any items, please follow our return process, then simply place a new order online for the items you would like instead.

I would like to return some or all my order for a refund, do you provide a return shipping label?

No, we do not provide return shipping labels for orders that are correctly fulfilled and suggest using a trackable shipping method such as USPS Priority or UPS Ground and packing your return safely for the return shipment.

What is your warranty policy?

We offer a 1-Year Manufacturer Defect Warranty to original product owners with proof of purchase, on all products, which covers only manufacturers defects on products still produced by DEITY. All our products are also covered by a 2-year Crash Replacement Policy and more information can be found on our Warranty / Crash Replacement page.

Will I be refunded for my shipping cost and taxes, duties, and fees (for international shipments)?

No, refunds will be for the cost of goods only as shipping fees and any additional international taxes, duties, and fees are paid directly to carriers and import agencies.

TECHNICAL SUPPORT.

Have a technical question regarding a component?

Give us a call (208) 466-2221 and we would love to chat and get you taken care of with any information you need! We are in office M-F, 9-5 MST. Or you can email us at tech@deitycomponents.com

Want to know what kind of upgrades we recommend for your new bike?

We love to talk bikes so feel free to give us a call at (208) 466-2221 M-F, 9-5 MST or email us at tech@deitycomponents.com and we’ll do our best to get you pointed int the right direction.

How do I know what size seat post clamp my frame requires?

To make sure the correct seat post clamp is ordered for your frame, we recommend either contacting your frame manufacture to confirm diameter, measure the outer diameter of your frames seat tube with calipers, or check your current seat post clamp for labeled diameter.
- Please note your seat post clamp diameter and seat post size will NOT be the same

What are the recommended torque specifications for your handlebars?

Stem Faceplate: 4Nm - 4.5Nm for carbon models / 5Nm - 6Nm for aluminum models
Grips clamps: 2.5Nm
Control clamps (brakes, shifters, etc.): 2.5Nm - 3.5Nm

It is critical when installing any handlebar and following torque specifications to check for movement prior to riding. Make certain all surfaces are clean of grease or oils and a quality torque tool is utilized. If you are uncertain of an installation, please call us at 208.466.2221 and we will get any questions answered so you can be out on the trail as fast as possible.

What are the recommended torque specifications for your stems?

DEITY stems should be torqued to your handlebar and fork manufactures recommended specifications. Please see above torque specifications if you are riding DEITY handlebars. When tightening faceplate, make sure all stem bolts are tightened in either an alternating or X-pattern to evenly disperse stress. An even gap between stem faceplate and body will remain when bolts are properly tightened.

What is the recommended torque specification for your pedals?

All our pedals should be installed using a small amount of high-quality grease on the spindle threads and torqued to your crankarm manufacturer’s recommendations of (30nm-50nm)

Can DEITY handlebars be cut to a narrower width?

Yes, all DEITY handlebars can be cut in width and all handlebars will have pre-marked widths, but we still recommend measuring and following best handlebar cutting procedures, such as using the appropriate blade, a guide, tape, etc.

Can I use bar-ends or plugs with my DEITY single lock-on grips?

No, our entire line of single lock on grips feature a tapered inner sleeve with a closed end that is integral to securing your grips and should not be modified for use with bar ends, plugs, or tools.

Do you have rebuild kits or service parts for your pedals?

All our pedal models are completely serviceable, and we offer a variety of rebuild kits and spare parts found on our website under Service Parts.
If you have detailed questions regarding rebuilding your pedals or need something not available on the website, please email us at tech@deitycomponents.com or call at (208) 466-2221.

I’ve been riding my pedals a season or more and it’s time for a service, can you help me with that?

Absolutely, we offer in-house full pedal rebuild services for all our pedals with an average in-house turnaround time of 2-3 days. Just send an email to tech@deitycomponents.com or give us a call at (208) 466-2221 and we’ll get the process started.
- Please note that you must contact DEITY to set up an RA (return authorization) number to send your pedals in for service.

PLACING AN ORDER.

SHIPPING & TRACKING.

RETURNS & WARRANTY.

TECHNICAL SUPPORT.

OTHER QUESTIONS.